Terms and conditions

Terms & Conditions:
The following terms and conditions cover all sales and deliveries from shop-vss.dk.
Changes in these terms and conditions can only occur in writing between shop-vss.dk and the customer.
 
Documentation and user guidelines
If the product originally was shipped from the manufacturer with guidelines and or manuals, these items will be shipped with the product as well. If you request or seek further information regarding how to use or handle your product we will assist only with guidance based on our own knowledge and general understanding only. The customer must only accept this as general guidance and not as legally information.

Shipping

Shop-vss.dk considers your order as delivered when the customer has received the order in full.
We ship with GLS and GLS Pakkeshop. The price is based on weight and size of the packet. The final shipping price will always be the one shown in your shopping basket when you complete your order.
Shipping cost also include payment fees, packaging and handling costs.

Orders will be shipped the following workday at the latest if the items you purchased are marked as “in Stock”. We strive to ship as fast as possible and if you order early in the day the chances are we will ship the same day.
Please note: Some items are pre-order. These items are not in stock and typically ordered in larger quantity at our suppliers. Shipping times for these orders vary and don’t expect fast delivery. Often it will not be possible for shop-vss.dk to give you an exact delivery date when you order.

Goods damaged while in transit:

If you receive a damaged package from GLS or GLS Pakkeshop you can choose to not accept the package. GLS will return the package to Shop-vss.dk. The fee for returning a damaged package is paid for by Shop-vss.dk
Please note if you choose to accept a damaged package the standard 14 day return policy will be effective.

Payment
By Shop-vss.dk you can pay with Dankort, Visa-dankort, Mastercard, American express. If you visit our Fysical store or if you pickup your order in our store you can pay with Mobile Pay.

Customers responsibility

The customer overtakes the responsibility over the goods when the goods are delivered and accepted from GLS or GLS Pakkeshop. A standard 14-day return policy will start the day the goods are received. If an item is damaged or partly damaged within the 14 days after delivery, and if the damage caused is not a result of improper usage or mishandling by the customer, the customer can return the item in original and non-damaged package/casing.

Return Policy
Shop-vss.dk offer a 14 days return policy, starting from the day the customer receives the order. This applies to all non-food products.
Make sure you want to return the item and after notifying Shop-vss.dk by e-mail on info@shop-vss.dk you have to return the item in original casing and packaging within 14 days.
Shop-vss.dk will fully refund your purchase 14 days after notification at the latest but never before receiving the package from the customer. The cost of shipping to Shop-vss.dk is covered by the customer.

 

The return address is:
Shop VSS
Mølholm Landevej 16
7100 Vejle
Denmark
 
All return shipments must contain a copy of the original invoice! 

Complaints

If an item bought on Shop-vss.dk contains production flaws or damage the customer has to contact Shop-vss.dk. This has to be done 2 months from observing the defect. It is the customer’s responsibility to point out and document the defect. The customer has to contact Shop-vss.dk by e-mail on info@shop-vss.dk .
The standard period for complaints is by Danish law 2 years from delivery date.
Shop-vss.dk will handle the return and exchange.
The customer will only pay for shipping to shop-vss.dk. items must be returned in original casing.
The 2-year complaint period will be lost if the customer damages or uses the product in a wrong way.

Disclosure

Information exchanged between Shop-vss.dk and the customer is stored for 5 years according to the Danish accounting law. If a customer asks for a copy of an invoice, this can be done by contacting Shop-vss.dk by e-mail on info@shop-vss.dk
Shop-vss.dk does not forward or sell any information to third party companies or other persons in any way. This applies to all information regarding customers and their information held by Shop-vss.dk